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Gift Voucher/Collection Terms and Conditions

  1. These terms & conditions apply to the purchase and use of the Helpful Love Gift Voucher including Group Collections which purchase the Helpful Love Gift Voucher.
  2. Helpful Love is a directory which lists independent vendors who provide goods and services. Helpful Love acts as agent and does not provide any goods or services, but provides credit in the form of the Helpful Love Gift Voucher, which may be redeemed with the vendors.
  3. By contributing to a Group Collection, you are making a purchase of a Helpful Love Gift Voucher.
  4. Helpful Love Gift Vouchers are not formally registered to a specific user, and should be treated as cash. Helpful Love Gift Vouchers cannot be replaced if lost or stolen, and any use of the card is deemed to be made by the gift recipient.
  5. Helpful Love Gift Vouchers are non-refundable and can only be redeemed for goods or services provided by Helpful Love vendors. Cash will not be given for any unused amount, so the user is encouraged to redeem the entire Gift Voucher amount in one use.
  6. Helpful Love Gift Vouchers have no expiry date to ensure recipients do not feel pressured to use them within an designated timeframe.
  7. There is no GST included in the cost of the Helpful Love Gift Voucher. Any GST payable will be advised by the vendor upon redemption of goods and/or services.
  8. Any complaint should be taken to the vendor in the first instance, and reported to Helpful Love at hello@helpfullove.com.au
  9. The user understands, agrees and acknowledges that Helpful Love vendors service specific areas and locations, and therefore, vendor options may be limited or not available for some users. Enquiries should be made with directly with the vendor to understand if their goods or services are available.
  10. Helpful Love Gift Vouchers are sold “as is”, and without warranty of any kind, express or implied, and while best endeavours are made to ensure quality vendors, Helpful Love does not warrant the products or services of any Helpful Love vendor.
  11. Any contract entered into for redemption of goods or services using the Helpful Love Gift Voucher is made directly between the user and the vendor.
  12. Helpful Love excludes all liability howsoever caused, and the user and purchaser unconditionally agrees to fully indemnify Helpful Love and all its servants, agents, clients and employees against any and all loss, injury or damage that may be incurred or sustained in connection with the goods or services received through redemption of the Helpful Love Gift Voucher.
  13. Where Helpful Love’s liability cannot be excluded, and to the fullest extent permissible by law, Helpful Love’s liability is limited to the replacement value of the Helpful Love Gift Voucher.
  14. Helpful Love reserves the right to amend, add, or delete any information contained at www.helpfullove.com.au, including these terms & conditions at any time.
  15. We reserve the right to cancel the Gift Voucher scheme, for any reason, at any time without notice. If this occurs, we will provide a refund or a replacement Gift Voucher of equivalent value, unless we reasonably suspect fraud in relation to a gift voucher.
  16. In the event of any Gift Voucher fraud, duplication or misuse of the Gift Voucher, we reserve the right to cancel the Gift Voucher, and no refund will occur. In addition, should the Gift Voucher be used multiple times with more than one vendor resulting in redemptions above the purchased Gift Voucher amount, Helpful Love reserves the right to seek cost recovery directly from the original Purchaser.
  17. The laws of the state of New South Wales apply to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of New South Wales.

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