You're using an outdated browser. Please upgrade your browser to improve your experience.

Website and Privacy Terms and Conditions

Website users

This website has been prepared solely for the purpose of providing gift options.

Helpful Love acts as agent and does not provide any goods or services. Helpful Love is a directory with an online store that sells Gift Vouchers to be used as credit with Helpful Love vendors.

Information about vendors and service providers (including but not limited to the services and products they offer) has been compiled and included by Helpful Love in good faith.

No representation is made as to the completeness or accuracy of the information contained on the Helpful Love website or social media pages. In particular, please note that information may be incomplete, may contain errors or may have become out of date. Helpful Love excludes any warranty, express or implied about the quality of the vendors represented on the Helpful Love community.

Helpful Love Users

Users are encouraged to make their own enquiries by contacting individual vendors for up to date information including services provided, areas covered and booking availability.

Helpful Love does not have control over the vendor’s ability to accept the Gift Voucher. In the event that the User is unable to utilise a Helpful Love Gift Voucher with a preferred vendor, the User agrees that Helpful Love is not liable or responsible.

Helpful Love Gift Voucher Redemption

All Gift Voucher redemptions are to be booked directly with the Helpful Love vendor of choice. In the event that the vendor is unable to satisfy the request, please choose an alternative vendor. Helpful Love will use best endeavours to obtain an alternative Helpful Love vendor to provide an identical service if you contact hello@helpfullove.com.au detailing your request.

Helpful Love Gift Vouchers

The decision to purchase a Helpful Love Gift Voucher is a decision of the purchaser, and the purchaser assumes any and all risks attributed to the redemption of such Gift Voucher. This includes contributing to a Helpful Love Collection Page. The purchaser agrees that the Helpful Love Gift Vouchers Terms and Conditions apply.

Collections

Collection Pages can be created where groups wish to purchase Helpful Love Gift Vouchers in one campaign.

100% of funds collected are generated into Helpful Love Gift Vouchers. Vendors pay Helpful Love a commission on each Gift Voucher redeemed, and all other fees and administrative costs are borne by Helpful Love.

The organiser of the Collection Page is the point of contact, and all correspondence regarding Helpful Love Gift Voucher delivery will be agreed with this contact person. In the event that the contact person does not provide a delivery address, Helpful Love will use best endeavours to reach the recipient to enable delivery. Where Gift Vouchers are unable to be delivered, contributors will be contacted and money will be refunded to the contributors by way of PayPal refund. Where significant funds are raised, Helpful Love Gift Vouchers may be issued in $500 amounts to avoid overwhelming the recipient and to prevent loss or damage. A transparent tally of funds collected can be viewed on the Collection page until completion.

Privacy

Your privacy is important to us. No one likes spam, and we promise to respect your privacy.

When making a purchase or enquiry on our website, personal data may be collected (including but not limited to, your name, email address and postal address) when you voluntarily provide such information.

We will never sell or disclose your information to any third party, but may, from time to time, send you information including discounts and offers in the post and by email. You consent to us contacting you for this purpose, however if at any time you wish to stop our interaction with you, please contact us at: hello@helpfullove.com.au

Website information

Helpful Love reserves the right to add, modify or delete any information on this website at any time without notice. These terms and conditions and any references to products or services are provided ‘as is’ without any warranty or implied term or condition of any kind.

Liability

Helpful Love excludes all liability howsoever caused, and the user and purchaser unconditionally agrees to fully indemnify Helpful Love and all its servants, agents, clients and employees against any and all loss, injury or damage that may be incurred or sustained in connection with the goods or services received through redemption of the Helpful Love Gift Voucher.

Where Helpful Love’s liability cannot be excluded, and to the fullest extent permissible by law, Helpful Love’s liability is limited to the replacement value of the Helpful Love Gift Voucher.

Laws

The laws of the state of New South Wales apply to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of New South Wales.

Have a Helpful Love voucher?

Our handpicked community of vendors are ready to lend a helping hand!

It’s easy, search our selection of caring local vendors and allow them to lighten your load with practical support.

redeem voucher
Got a voucher? Use it here

Buy a Voucher

A voucher is the best way to gift someone so they can choose exactly what they need.

buy a voucher